Effective date: October 29, 2026
1. Who we are
This Privacy Policy explains how All City Transport LLC, doing business as All City Shipping (“All City Shipping,” “we,” “us”), collects, uses, and shares personal information when you visit allcityshipping.com or quote.allcityshipping.com, request a quote, book a shipment, or contact us. We are a licensed auto transport broker (FMCSA MC 1666331) based in Beaverton, Oregon. We arrange vehicle shipments within the contiguous United States; we do not operate trucks ourselves.
2. Information we collect
| What | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, email, phone number | You, when you quote, book, or contact us |
| Shipment details | Pickup and delivery addresses, dates, contacts at each end, access notes such as gate codes | You |
| Vehicle details | Year, make, model, VIN, condition, whether it runs, modifications | You |
| Account information | Login email, saved locations, quote and booking history | You, when you create an account |
| Payment information | Amount paid, last four digits, card type, payment status | Our payment processor. We never see or store your full card number. |
| Shipment records | Bills of lading, inspection photos, damage notes, delivery confirmations | The carrier and you |
| Communications | Emails, texts, calls, and messages with us | You |
| Device and usage data | IP address, browser type, pages viewed, referring site, approximate location | Cookies and analytics tools on our websites (see Section 6) |
We do not ask for Social Security numbers, driver’s license numbers, or other government ID. Please don’t send them to us.
3. How we use your information
- Quoting and booking. To price your shipment, send your quote, take payment, and confirm your booking.
- Arranging transport. To post your shipment, choose and vet a carrier, and give that carrier what it needs to pick up and deliver.
- Keeping you informed. To send status updates, pickup and delivery notices, receipts, and answers to your questions.
- Your account. To show your history and saved locations and let you book again faster.
- Claims and disputes. To handle damage claims, refunds, cancellations, and chargebacks.
- Safety and fraud prevention. To verify carriers, detect fraud, and protect you, our carriers, and us.
- Improving our service. To understand how our websites are used and fix problems.
- Legal obligations. To keep records required by law and respond to lawful requests.
We don’t sell your personal information, and we don’t share it for cross-context behavioral advertising.
4. How we share your information
We share personal information only with the people and companies who help us move your vehicle, and only what each one needs.
| Who | What they get | Why |
|---|---|---|
| Your assigned carrier | Names, phone numbers, pickup and delivery addresses, vehicle details, access notes | To pick up and deliver your vehicle. Gate codes and access notes are shared only after a carrier is assigned. |
| Central Dispatch (auto transport load board) | Pickup and delivery city, state, and ZIP; vehicle year, make, model; dates; price | To find a carrier. Full addresses, names, and phone numbers are not shown publicly. |
| Payment processor (Stripe) | Payment details and billing information | To process payments and refunds. Stripe handles card data under its own privacy policy. |
| Service providers | Only the data needed for their task | Website hosting (Cloudflare, WordPress.com), database (Supabase), text messaging (Twilio), email delivery, and carrier vetting services |
| Legal and safety | Information required by law | To comply with law, enforce our Terms, respond to lawful requests, or protect people and property |
| Business transfer | Customer records | If All City Shipping is sold or merged, under this policy’s protections |
Our service providers may use your information only to perform services for us. Carriers are independent companies; we require them to use your information only for your shipment, but their own handling is governed by their policies.
5. Text messages
If you give us your mobile number and agree to receive texts, All City Shipping will text you from (971) 449-1977 about your quote and shipment, such as quote reminders, carrier assignment, and pickup and delivery notices. Auto transport carriers who ask to receive available loads from us may also get load notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts is not a condition of getting a quote or booking.
We do not sell, rent, or share your mobile number or text consent with third parties or affiliates for their marketing or promotional purposes. We share it only with service providers who help us send messages, such as our texting provider. Your assigned carrier may call or text you directly about pickup and delivery.
6. Cookies and analytics
Our websites use cookies and similar tools to keep you signed in, remember your quote in progress, protect the sites, and measure site traffic. allcityshipping.com runs on WordPress.com and uses Jetpack Stats; Google Search Console helps us see how people find us in search; quote.allcityshipping.com is hosted by Cloudflare. We do not use advertising or tracking pixels.
You can block or delete cookies in your browser settings. Some features, like staying signed in, may not work without them. We don’t currently respond to browser “Do Not Track” signals, because there’s no common standard for them.
7. How long we keep it
| Record | Kept for |
|---|---|
| Quotes that are never booked | 12 months after the quote expires |
| Bookings, bills of lading, payment and shipment records | 3 years after delivery, for claims, taxes, and broker record rules |
| Access notes and gate codes | Deleted 30 days after delivery |
| Account and saved locations | Until you close your account |
| Marketing and text opt-outs | As long as needed to honor them |
We may keep information longer if needed for an open claim, dispute, or legal requirement.
8. How we protect it
We use encryption in transit (HTTPS) and at rest, and access controls so only staff who need data can see it. Gate codes and access notes are stored encrypted. Card numbers are handled by our payment processor and never touch our servers.
No system is perfectly secure. If a breach affects your personal information, we’ll notify you as required by law.
9. Your choices and rights
- See and update. View and edit your contact details and saved locations in your account, or ask us to.
- Delete. Delete saved locations anytime. Ask us to close your account and delete your information. We’ll keep only what the law or an open claim requires (Section 7).
- Get a copy. Ask for a copy of the personal information we hold about you.
- Opt out of messages. Reply STOP to texts or use the unsubscribe link in marketing emails. You’ll still get messages about an active shipment by email.
To make a request, email office@allcityshipping.com. We’ll verify your identity, usually by confirming the email or phone on your account, and respond within 45 days. You won’t be treated differently for using these rights. Depending on where you live, state law (for example, in Oregon or California) may give you additional rights, including the right to appeal our decision by replying to it.
10. Children
Our services are for adults. You must be 18 or older to book a shipment, and we don’t knowingly collect information from children under 13. If you believe a child has given us information, contact us and we’ll delete it.
11. Changes to this policy
We may update this policy. We’ll post the new version here with a new effective date, and for significant changes we’ll notify account holders by email before they take effect.
12. Contact us
All City Transport LLC, dba All City Shipping
2850 SW Cedar Hills Blvd #1066
Beaverton, OR 97007
Email: office@allcityshipping.com
Phone: 971.249.2131